Support, feedback and roadmap
Getting help, suggesting improvements and previewing what's coming.
The application is running slow or I cannot connect — what should I check?
Our infrastructure is monitored 24/7 and is normally very responsive, so problems are usually local. Try, in this order: (1) update your browser and use a recent Chrome, Edge or Firefox; (2) try a different browser; (3) try from a different computer; (4) try from a different network. If the problem persists, send us a screenshot of the error and the URL you were on.
How do I get the best technical support?
Use the "support / feedback" button inside the application, write to support@dgassistant.com or send us the form on the contact page. The most useful tickets include the operation you were trying to perform, the regulation involved, screenshots, and — for API issues — the full HTTP request and response with the requestGuid.
How do I send feedback or feature requests?
We genuinely build from customer feedback. Use the in-app "support / feedback" button or email us. Accepted ideas are scheduled into upcoming releases and we let you know when they go live, so you can confirm the change works for you.
Still have a question?
Write to support@dgassistant.com or use the in-app "support / feedback" button. The API documentation is published at www.dgassistant.com/dangerous-goods-api, and product videos and examples at dgassistant.com/en/features/.