Activation, renewal and expiration
Activating new licenses, renewing on time and what happens if you don't.
How do I activate my license?
Sign in to app.dgassistant.com, open the "Licenses" menu on the left, paste your license key, click "Check Key" and then "Activate". You need a registered account on www.dgassistant.com first. If you don't see your activation email, check spam or write to support.
How does automatic renewal work?
If you bought through the FastSpring online store and your card is still valid, the renewal happens automatically on the anniversary date. FastSpring issues the invoice exactly like the first purchase and you can download it from the link sent in the renewal email.
How do I renew by bank transfer?
Before the expiration date we send you a renewal quote with the same terms as your current subscription and our bank details. Send us the transfer receipt before the expiration date so we can extend without interruption. Once the funds clear we issue the full-year invoice.
What happens if my license expires and I haven't paid yet?
There is a one-month grace period during which the application still works but shows a "licenses expired" message. After that month, login is blocked. Your data is never deleted — you can renew at any time, and as soon as we register the payment your access is restored.
How do I cancel a subscription?
If you bought via FastSpring, log in to https://sites.fastspring.com, find your DGAssistant order and click "Cancel Subscription". The license remains active until the end of the current period and is not renewed. If you renew manually by bank transfer, simply let us know and we will not issue a new quote.